Accessibility Statement

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
This website was launched in 2021

How accessible the site is

We know some parts of this website aren’t fully accessible:

What to do if you have problems or queries

If you have any accessibility problems or feedback, please use our contact us page.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Visit County Durham is committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Information about which areas of the website fail.

  • elements: Controls do not change appearance when they are selected WCAG AA 2.4.7
    links: Not all links explain their purpose WCAG A 2.4.4
    forms: Form controls do not have labels WCAG A 1.3.1
    document: Untagged PDFs WCAG A 1.3.1
    document: PDFs without a title WCAG A 2.4.2
    elements: Pages may require require zooming and 2D scrolling on small screens WCAG AA 1.4.10
    document: Alternative text for all media in PDFs not specified WCAG A 1.1.1
    headings: Pages do not contain a top-level heading WCAG A 1.3.1
    elements: Content maybe too difficult to understand WCAG AAA 3.1.5
    elements: Users may be prevented from quickly skip to content WCAG A 2.4.1
    links: Alternative text for images inside links may not be specified WCAG A 1.1.1
    elements: Dialogs may not have labels WCAG A 1.3.1
    document: PDFs don’t specify a default language WCAG A 3.1.1
    elements: Text may not have sufficient contrast (AA) WCAG AA 1.4.3
    forms: The purpose of fields may not be identified programmatically WCAG AA 1.3.5
    media: Captions are not provided for all prerecorded audio and video WCAG A 1.2.2
    links: Links may not be distinguished by more than just color WCAG A 1.4.1
    forms: Form controls may not contrast sufficiently with their surroundings WCAG AA 1.4.11
    ids: Missing ARIA description IDs WCAG A 1.3.1
    links: Links may not be able to be used by screen readers WCAG A 4.1.2
    elements: Navigation may not be marked as lists WCAG A 1.3.1
    images: Alternative text for images may not be specified WCAG A 1.1.1
    elements: Alternative text may be the same as adjacent text WCAG A 1.1.1
    headings: Headings may not include text WCAG A 1.3.1
    forms: Legends may jot be available for all fieldsets WCAG A 1.3.1
    links: The same link text may be used for different destinations WCAG A 2.4.4
    frames: A title for all frames may not be specified WCAG A 2.4.1
    document: Long PDFs not using bookmarks to aid navigation WCAG AA 2.4.5

Accessibility Roadmap

As stated in the non-compliance section, the known issues are listed below:

  • HTML – the underlying code used to create this website.
  • CSS – used to describe how HTML elements are displayed on this website.
  • JavaScript – a development language used to program behaviours on this website.
  • 3rd Party Functionality
  • Content – this could include web page content or associated PDFs on this website.

A program of work is now underway to address these issues and involves working with Durham County Council’s in-house developers/designers as well as third party functionality providers.
We aim to resolve the above items by 2022/2023.

Content that’s not within the scope of the accessibility regulations

  • PDFs/documents (pre September 2018): PDFs or other documents published before 23 September 2018 or documents that are not essential to providing our services
  • pre-recorded audio and video published before 23 September 2020
  • live audio and video
  • interactive maps unless they provide core information

How we test the site

We re-assess a website or system for accessibility whenever it undergoes a major modification.
We check all new content we add.